We collect customer products to be repaired, bring them to the repair centre and send the repaired products back to the customer’s location as quickly as possible and without any disruption.
The main components of the service are logging the notification (product collection), opening a record in the call management system, directing and tracking the relevant logistics partner for the transfer, registering the device on arrival at the repair centre, dispatching it after repair through the logistics partner, tracking it and making sure it reaches the customer.
* Nics delivers Faulty Part Reception and Delivery services of every scale that require domain expertise, in line with customer needs.