Your IMACD project is safe with Nics
IMACD services cover the installation, move, add, change and, at the end of their life, disposal of desktop and notebook computers, printers, scanners and the operating systems and standard applications on them, effectively, efficiently and smoothly. In this way we provide our customers with project- or call-based support services in line with defined service levels and the requirements of their “user-side” products and systems.
With our skilled teams we can carry out installation, relocation, inventory and replacement services smoothly and in a very short time.
1) Staging (Pre-configuration)
Staging services are becoming increasingly important for minimising the risks that arise while IT projects are being implemented. Nics has the physical environment and the skilled people needed to stage a wide range of IT products (desktop or network products). This increases the efficiency and the chances of success of roll-out services, and the customer can focus on its own business instead of dealing with finding a suitable space and skilled staff. The added value staging brings to the customer can be summarised as follows:
- Checking that inventory and shipments match
- Assembly of hardware and network components
- Installation of operating systems and applications
- Backup and update services
- Loading all current software, firmware and patches
- Running software on network components
- Testing to minimise application errors
- Preparation and management of roll-outs across multiple locations (desktop or network components)
We successfully deliver staging services in various projects for general industry, financial institutions and our international business partners.
2) Installation
With our installation service, which includes “New System Installations”, we install software and hardware partly or fully in line with customer standards, connect them together and get the system up and running.
3) Storage and Logistics
We store customer products and components under the required conditions and carry out, manage, record and report on their shipment.
4) Replacement and Upgrade
When a hardware failure occurs in sold products or in sub-parts such as devices and circuit packs (excluding consumables), or when design changes (upgrades) enable higher performance, we communicate quickly with our customer within processes defined in advance between the customer and our customer service group.
When the customer submits a hardware support request by phone or electronically, the order is recorded in the ERP database.
Faulty parts are repaired or replaced with equivalents within set times (hours/days).
Customers can submit requests and have them resolved outside working hours too (24/7). Repairs can be carried out in Turkey, abroad or on site.
* Nics implements IMACD projects of every scale that require domain expertise, vendor-independently and in line with customer needs.