Network Monitoring and IPT Operations are our technical support services, provided remotely and on site in line with defined service levels using remote network monitoring software, to install the network products (routers, switches, modems, APs, voice gateways, IP phones, etc.) in our customers’ local area (LAN) and wide area (WAN) network infrastructures, resolve hardware and system software problems and keep them running smoothly. They are run and managed on a call and service-level basis.
1) Proactive Monitoring
This service connects remotely to our customers’ serviced locations over the internet or VPN, monitors device performance, uptime and real-time status, and automatically opens a call when there is a problem. The operations team intervenes within the defined service framework, responding to and resolving the problem as quickly as possible.
2) Proactive Reporting
With monthly reporting, both network device reports and call reports are analysed and sent to our customers every month in the agreed format.
* Nics delivers Operation Services of every scale that require domain expertise, vendor-independently and in line with customer needs.